Shipping policy

Orders usually ship within 24 hours on weekdays, from Ottawa.

Pre-orders ship when our allocation arrives, usually 3–4 weeks after you order. Anything else in the same order ships with the pre-order.

Backorders are stock on its way to us. They ship when it arrives, usually 2–3 weeks after you order. Anything else in the same order ships with the backorder.

When your order ships you get an email. Tracked parcels include their tracking number; a bubble mailer has none.

Shipping options and their prices are shown at checkout. Shipping is free within Canada on orders over $200 CAD, always tracked.

You can also choose free local pickup in Ottawa at checkout.

Every single is Near Mint and packed in a penny sleeve, a toploader and a team bag, so it arrives the way it left.

An order of cards only, each under $100 and no more than 5 of them, can ship in a bubble mailer by Canada Post lettermail for $4. Lettermail is untracked: we can’t trace it, claim it with the carrier, or replace it if it goes missing. Choose tracked shipping at checkout if you’d rather have a tracking number.

A card worth $100 or more always ships tracked, as does an order with more cards or with sealed product in it.

We ship within Canada.

Delivery usually takes 2 to 8 business days, depending on your address. Allow a little longer for a PO box or a bubble mailer.

Please film every parcel as you open it: start with the parcel still sealed and its label readable, and keep filming in one continuous take until every item is out.

Card products are final sale, and any claim for a damaged, missing or wrong item needs that video, sent to us within 48 hours of delivery. Without it, or after 48 hours, we can’t accept a claim. The refund policy says exactly what the video needs to show.

We pack every order with care, but once a parcel is with the carrier we aren’t responsible for it being lost, stolen or damaged in transit. At that point it belongs to you, and the carrier is responsible for delays, loss and damage.

We don’t offer shipping insurance at checkout. If a tracked parcel is damaged or goes missing, contact the carrier with your tracking number, send us your unboxing video, and we’ll help you file a claim.

If tracking shows a parcel as delivered but you don’t have it, contact the carrier first, then let us know within 48 hours of delivery and we’ll help where we can.

Please check your shipping address at checkout. We aren’t responsible for parcels lost or delayed because of an incorrect or incomplete address, and any cost of changing the address after the parcel has shipped is yours.